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Jockeying for Feedback

Vivia Chen

June 28, 2011

Guest blogger Carol Frohlinger is a cofounder of Negotiating Women, Inc., which advises organizations about advancing women into leadership positions. This article was adapted from its Just Add Women® Initiative Toolkit Series, a program for women's initiatives in law firms.

by Carol Frohlinger

Professor If you're a female associate who aspires to be partner, you have to get over "The Tiara Syndrome." Symptoms include keeping your head down, delivering excellent work, expecting that people will notice--and eventually place a tiara on your head.

It's naive to think that knowing your stuff cold and billing the requisite hours are enough to make the cut these days. Don't think that no news is good news. What you don't know can hurt you. Research shows that the playing field is not yet equal for women, and women are evaluated differently than men. The fact is women have to negotiate for things for themselves that their male colleagues take for granted.

First on the list is negotiating for feedback. Getting useful feedback is critical because you can't fix what you don't know is broken.

You can't rely on the formal performance evaluation process in law firms. Most are done only annually. The focus tends to be on tangible objectives, omitting subjective "perceptions" that can make or break your partnership chances. And you probably won't get the specificity you need to correct whatever behavior may be hurting you.

So you have to solicit informal and timely feedback. That can be a challenge; it's awkward to ask, people are busy, and few know how to give useful feedback anyway. Here are some strategies for overcoming those obstacles:

    1. Ask the right people. Approach a partner with whom you have worked recently--someone who seems open to the conversation. But don't stop at one partner; create a list of three or four others. Then work your way through the list, using the tips that follow.

    2. Pick the method to conduct the negotiation (hint: don't default to e-mail--it's likely be ignored). Then pick a time and place that will be conducive, someplace quiet at a time the partner isn't rushing to make a filing deadline.

       But e-mail can come in handy to arrange the meeting. For example: “I enjoyed working with you on the XYZ matter last week. I would appreciate it if you are willing to provide me with some feedback. I know you are busy and I promise to take no more than 15 minutes of your time. Would coffee on Thursday at 8 A.M. work for you? I look forward to hearing from you."

    3. Plan out how you will open the negotiation. Think about the words you will use to make it clear that you are soliciting feedback on both the quality of your work and your working style.

    4. Clarify any ambiguous comments, and elicit specific examples--particularly about your working style. You might say: "You mentioned that I seem too hesitant about new assignments--can you tell me more about what I said or did that gave you that impression?" Tone is essential. Ask nicely, no sarcasm or skepticism.

    5. Don't push back. Listen attentively, no matter how difficult that may be. Don't make excuses or offer self-justifying explanations.

    6. Say "thank you." Whether or not you agree with the comments, accept them in good faith. Appreciate the fact that she went out on a limb for you.

After the meeting, reflect on what you heard. If it was good news, take a moment to enjoy it. Then consider the criticisms. Separate feedback about your work from that about your working style. Figure out what needs to be fixed.

Feedback not only gives you a chance to improve as a lawyer, but the way you initiate the process and handle criticism can make a strong impression on those above you on the career ladder. Now get moving.


Do you have topics you'd like to discuss or tips to share? E-mail The Careerist's chief blogger, Vivia Chen, at [email protected].

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Excellent topical article Vivia - with real and practical advice - well done!

The article makes the sexist comment: "The fact is women have to negotiate for things for themselves that their male colleagues take for granted."

When will the female gripefest end? This statement in the article completely contradicts the repeated assertions throughout the media that the supposed reason that men make more money is because we DO negotiate more and don't take things for granted.

The playing field truly is not even for women - it is tilted in favor of women - special programs by firms and clients, the constant threat of discrimination lawsuits, legions of organizations and consultants.

And still, through it all, men prevail, and I admire the heck out of my fellow guys because of it.

Thanks Vivia! Great advice! I saved this for reference. :-)

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About The Careerist

The Careerist takes an inside look at how lawyers shape their careers and manage their lives. The blog aims to dissect developments in the profession, provide useful information and advice, and give lawyers a platform to voice their views. The goal is to provide a fresh, provocative take on the state of lawyering.

About Vivia Chen

Vivia Chen

Vivia Chen, The Careerist's chief blogger, has been covering the business and culture of law firms for a decade. A former corporate lawyer, Chen is fascinated by those who thrive (as well as those who don't) in the legal profession. Her take: Success in the law (and life) doesn't always travel a linear path. If you have topics you'd like to discuss or information to share, contact her: [email protected]

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